Last updated: 19 June 2026
1. Introduction
Mavosa Business Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, submit an enquiry, request a service, complete a business registration form, communicate with us, or use any of our services.
This policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.
By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.
2. Who we are
Mavosa Business Services provides business support services, including business registration services, graphic design services and freelance administration services.
Website: mavosa.co.za
Privacy contact email: privacy@mavosa.co.za
Please create this email address before publishing this policy, or replace it with the correct email address.
3. Personal information we collect
We may collect personal information when you:
visit our website;
complete a contact form;
request a quote;
submit a business registration enquiry;
complete a private company or NPC registration form;
request graphic design services;
request freelance administration services;
communicate with us by email, phone, WhatsApp, social media or website form.
The personal information we collect may include:
your name and surname;
email address;
phone number;
physical address;
billing or business address;
company or proposed company details;
director, incorporator or member details;
identity number and ID document details where required for registration work;
date of issue of identity document where required;
business contact details;
information required for CIPC, B-BBEE, company registration or related administration services;
documents, logos, images, content, brand material or business information supplied for graphic design or admin work;
messages, enquiries and instructions sent to us;
IP address, device information, browser information and website usage information.
We only collect information that is reasonably necessary for the service requested or for lawful business purposes.
4. Sensitive and confidential information
Some of the services we provide may require information that is sensitive or confidential, including identity numbers, director information, company information and supporting documents.
We treat this information with care and use it only for the purpose for which it was provided, unless we are required or allowed by law to use it for another lawful purpose.
Please do not send unnecessary sensitive information unless we specifically require it to perform the requested service.
5. How we use your personal information
We may use your personal information to:
respond to enquiries;
prepare quotes or proposals;
provide business registration services;
complete company, NPC, CIPC or related administrative processes;
provide graphic design services;
provide freelance administration services;
communicate with you about your request or project;
send invoices, statements or payment information;
keep business and accounting records;
manage customer relationships;
improve our website and services;
protect our website, systems and business from fraud, spam, abuse or unauthorised access;
comply with legal, tax, accounting or regulatory requirements.
6. Legal basis for processing personal information
We process personal information only where we have a lawful reason to do so.
This may include:
where you have given consent;
where the information is necessary to provide a service you requested;
where processing is necessary to take steps before entering into an agreement;
where we are required to comply with a legal obligation;
where processing is necessary for our legitimate business interests;
where processing is necessary to protect your legitimate interests.
7. Business registration and third-party submissions
If you request business registration, company amendment, NPC registration, B-BBEE or related services, we may need to submit information to third parties or official bodies in order to complete the requested service.
This may include submitting information to:
CIPC or other government departments;
B-BBEE or verification-related service providers;
professional advisers or administrative service providers;
technology, hosting or form-processing service providers used to deliver the service.
We only share information that is necessary for the service requested.
You are responsible for ensuring that any information you submit about directors, incorporators, members, employees, partners or other third parties is accurate and that you have the necessary permission to provide it to us.
8. Payment and billing information
Where payments, invoices or billing records are involved, we may process information required to issue invoices, confirm payments and keep accounting records.
We do not intentionally collect or store full bank card details on this website. Where online payment services are used, payment information is handled by the relevant payment provider according to its own security and privacy procedures.
9. Contact forms and enquiries
When you complete a form on our website, we collect the information shown in the form, together with information needed to deliver the message and protect the website from spam or misuse.
This information is used to respond to your enquiry, provide the requested service and keep appropriate business records.
10. Cookies and website analytics
Our website may use cookies and similar technologies to make the website work properly, improve security, remember preferences, analyse website traffic and improve our services.
You can adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.
11. Embedded content and third-party links
Our website may include links to third-party websites, social media platforms, embedded content, forms, payment providers or other online services.
Third-party websites may collect information about you according to their own privacy policies. Mavosa Business Services is not responsible for the privacy practices, security or content of external websites.
12. Marketing communication
We may send marketing communication only where you have subscribed, requested information, are an existing customer, or where the law allows us to do so.
You may unsubscribe from marketing communication at any time by using the unsubscribe option provided or by contacting us at privacy@mavosa.co.za.
We will not sell your personal information to third-party marketers.
13. Sharing of personal information
We do not sell your personal information.
We may share personal information where necessary with:
service providers who help us operate our website and business;
hosting, website maintenance and technical support providers;
email, form, security and communication service providers;
payment or accounting service providers;
CIPC, government departments or other official bodies where required for a service;
B-BBEE or registration-related service providers where needed;
couriers or delivery providers where physical delivery is required;
legal, accounting or compliance advisers;
law enforcement, regulators or authorities where required by law.
We require service providers to handle personal information responsibly and only for the purpose for which it was provided.
14. Storage and security
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction.
These steps may include access controls, secure storage, website security measures, backups and limiting access to personal information to those who need it for legitimate business purposes.
No website, email system or online platform can be guaranteed to be completely secure, but we take reasonable care to protect the information we process.
15. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or allowed by law to keep it for longer.
Business registration records, accounting records, invoices and service records may be retained for legal, tax, regulatory and business record purposes.
Information that is no longer required may be deleted, anonymised or securely archived.
16. Your rights under POPIA
You may have the right to:
ask what personal information we hold about you;
request access to your personal information;
ask us to correct or update your personal information;
ask us to delete personal information where legally appropriate;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
object to direct marketing;
lodge a complaint with the Information Regulator of South Africa.
To exercise your rights, please contact us at privacy@mavosa.co.za.
We may need to verify your identity before responding to a request.
17. Accuracy of information
When you provide information to us, you agree that the information is accurate, complete and up to date.
Please notify us if your personal information changes or if any information submitted for a company registration, NPC registration, design project or administration service needs to be corrected.
18. Children’s personal information
Our website and services are not intended to knowingly collect personal information from children without the consent of a parent or legal guardian.
If you believe that a child has provided personal information to us without proper consent, please contact us so that we can take appropriate action.
19. International services and storage
Some of the tools or service providers we use may store or process information outside South Africa.
Where this happens, we take reasonable steps to ensure that personal information is protected in a manner consistent with POPIA.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date.
Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
21. Contact us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Mavosa Business Services
Website: mavosa.co.za
Privacy contact email: privacy@mavosa.co.za